The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live.

Responsibilities:

Service Design:

• Collaborate with stakeholders to define and document end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity
• Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support
• Ensure alignment of service design to enterprise architecture, information security, and capacity planning
• Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability
• Define and document service dependencies, SLAs, and OLAs

Service Transition:

• Lead or support the service transition process for new or changed services
• Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover
• Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services
• Facilitate Early Life Support (ELS) and ensure clear criteria for service acceptance and exit from transition
• Conduct impact assessments and risk evaluations for service introduction
• Maintain alignment with Change Enablement and Service Operational processes to support controlled deployment