Our Client is looking for a Senior Voice Administrator for a one year contract. This role work on a call routing platform modernization project.
Responsibilities:
- Telecommunications carrier coordination, including telephone number porting, service provisioning, and order management
- Microsoft Teams Calling support and experience with Teams-certified phones and user provisioning
- Coordinate AT&T telephone number porting activities, ensuring port requests are submitted, tracked, and completed successfully
- Support the POTS in a Box migration project by coordinating implementation schedules between internal teams, vendors, carriers, and business partners
- Schedule site implementations, confirm vendor arrival, monitor installation progress, and verify successful project completion
- Communicate implementation schedules, service impacts, and telephone number changes to business users and other stakeholders
- Assist with Microsoft Teams Calling operational support, including user requests, device deployments, and basic troubleshooting
- Coordinate installation, replacement, and deployment of Microsoft Teams-certified phones, with AudioCodes experience preferred
- Work through user reported issues on Teams Calling
Requirements
- Experience with AudioCodes Teams-certified phones, provisioning, and installation
- Experience supporting telecommunications implementation or migration projects
- Familiarity with Microsoft Teams Admin Center or similar telecommunications management platforms
- Strong project coordination skills, including scheduling, documentation, vendor management, and customer communication
- Experience coordinating telecommunications implementations, number porting, or carrier provisioning activities
- Experience working directly with telecommunications carriers such as AT&T, Verizon, Spectrum, Comcast, or Lumen
- Experience supporting Microsoft Teams Calling environments
- Experience installing or supporting Teams-certified phones (AudioCodes experience preferred)
- Experience coordinating vendors, implementation schedules, and customer communications
- Strong organizational, documentation, and project coordination skills
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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