Our Client is seeking a Senior Tech Writer .
Responsibilities:
- Lead the review and improvement of an enterprise knowledge base, identifying content gaps and establishing priorities for updates
- Develop and maintain clear, user-friendly technical documentation for both technical and non-technical audiences
- Create procedures, user guides, knowledge articles, runbooks, FAQs, and other support materials
- Establish documentation standards for content structure, terminology, formatting, tagging, and ongoing maintenance
- Partner with subject matter experts to research processes, validate technical information, and ensure documentation remains accurate
- Organize and manage documentation requests, priorities, deadlines, and content updates
- Create reusable templates, style guidelines, and standards that improve consistency across documentation
- Translate complex technology and operational processes into clear, easy-to-understand instructions
- Incorporate stakeholder feedback and update documentation as systems, policies, and processes evolve
- Use AI-assisted tools appropriately to improve content development while maintaining accuracy and quality
Requirements
- 5+ years of experience in technical writing, knowledge management, documentation, content strategy, or a related field
- Proven experience leading or supporting enterprise documentation and knowledge management initiatives
- Experience with enterprise knowledge base, content management, or service management platforms
- Experience developing documentation standards, templates, style guides, and content governance practices
- Experience collaborating with technical subject matter experts to research and validate information
- Experience using AI-assisted writing tools with an understanding of appropriate review and fact-checking practices
- Working knowledge of information technology concepts and common technical processes
- Strong editing, research, organization, and information management skills
- Excellent written and verbal communication skills with exceptional attention to detail
- Proficiency with Microsoft 365 and collaboration tools
- Strong ability to translate complex technical concepts into concise, accessible content
- Experience supporting IT, security, financial services, or other regulated environments is a plus
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