As a Solutions Consultant , you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize capabilities.

Key responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer’s current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate business value to stakeholders from DevOps engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty’s capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Basic qualifications

• 5+ years of pre-sales experience
• Bachelor’s degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
• Ability to travel to customer sites as necessary

Preferred qualifications

• Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
• Familiarity and knowledge of PagerDuty’s space, or already being a fan of our product
• Experience in both enterprise and commercial sales

• Are you interested in this position?

   

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