Requirements

• 8+ years of UX/Product Design experience, including enterprise platform implementations
• Strong experience designing within the ServiceNow platform
• Demonstrated experience implementing and scaling ServiceNow UX frameworks across multiple applications or business units
• Experience collaborating with engineering teams throughout the design and development lifecycle
• Experience working in large, complex enterprise environments
• Proven expertise with ServiceNow design systems, templating, governance, and UX standards
• Deep understanding of accessibility standards and inclusive design practices
• Advanced proficiency in Figma
• Strong stakeholder management and communication skills with the ability to influence and present to leadership
• Ability to operate independently and provide senior-level design leadership

Preferred Qualifications:

• Experience supporting large-scale digital transformation initiatives
• Familiarity with Google design ecosystems or similar enterprise design frameworks
• Exposure to emerging design and development tools that automate UX design and code generation
• Experience working with design governance models and enterprise-wide adoption strategies
• Previous consulting experience or experience supporting Fortune 500 organizations

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