Our Client is seeking a Senior ServiceNow Developer .
Key Tasks:
- Develop and deliver ServiceNow solutions across IRM, GRC, and TPRM modules including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management
- Execute backlog stories end-to-end – from requirements grooming and technical design through development, testing, and deployment
- Design and configure workflows, business rules, script includes, UI policies, client scripts, and scheduled jobs tailored to risk and compliance use cases
- Build and maintain integrations between ServiceNow GRC/IRM modules and third-party systems via REST/SOAP APIs, MID Server, and IntegrationHub
- Design and implement AI-assisted capabilities within ServiceNow where applicable, including intelligent risk/control mapping, evidence intake and summarization, policy and compliance content support, workflow automation, and human-in-the-loop review
- Evaluate ServiceNow AI, generative AI, Predictive Intelligence, Virtual Agent, AI Search, and related platform capabilities for fit-for-purpose IRM/GRC/TPRM use cases, translating approved use cases into secure and supportable technical designs
- Configure solution UI, including Forms, Fields, Lists, Views, Workspaces, UI Policies, Client Scripts, UI Actions, Dashboards, Reports, Service Catalog, and Portals
- Configure solution workflows, including Business Rules, Scheduled Jobs, Script Includes, Flows, Workflows, Notifications, Mail Scripts, and Events
- Configure Users, Roles, Groups, and ACLs
- Create, manage, and deploy Update Sets
- Import data into GRC application tables
- Execute functional component testing on GRC workflows
- Create technical solution documentation
Requirements
- Minimum 5 years of hands-on ServiceNow development experience, with significant focus on IRM, GRC, and TPRM modules
- Demonstrated implementation experience with one or more of: Policy & Compliance Management, Risk Management, Audit Management, Third-Party Risk Management (Vendor Risk), or Business Continuity Management
- Proven track record working in Agile/Scrum environments, actively contributing to sprint ceremonies and story-level delivery
- Strong command of GRC frameworks (NIST, ISO 27001, SOC 2, COBIT, or equivalent)
Technical Skills:
- Proficiency in JavaScript, Glide APIs, Flow Designer, and ServiceNow scripting best practices
- Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, and MID Server
- Working knowledge of ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, Now Assist or generative AI features, or equivalent AI/ML-enabled automation tools
- Ability to design AI-enabled workflows with appropriate controls for data privacy, role-based access, auditability, explainability, testing, monitoring, and responsible AI governance
- Familiarity with ACL design, role-based access control, and security best practices on the ServiceNow platform
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