The Senior Program Manager within the Retail Wireless Operations team drives order and execution across complex, high-impact retail initiatives . In an industry defined by rapid technological shifts and intense competition, this role solves the critical problem of operational fragmentation by uniting cross-functional departments-such as Marketing, Product, IT, and Customer Care-behind unified strategic goals. By resolving ambiguity, mitigating project risks, and streamlining communication pathways, the role ensures high-impact programs transition seamlessly from strategic planning to successful market execution. Ultimately, this professional translates high-level corporate vision into structured, repeatable operational workflows that elevate the Boost Mobile customer experience.
What Success Looks Like (Objectives)

• Lead the end-to-end execution of high-impact retail wireless program portfolios, ensuring all milestones are delivered on time and align with departmental operational OKRs.
• Establish and reinforce robust cross-functional guardrails to prevent scope creep, maintain organizational alignment, and successfully manage stakeholder expectations across teams.
• Serve as the primary driver of resolution for operational bottlenecks, project risks, and cross-team conflicts using structured, analytical problem-solving methods.
• Leverage AI-driven productivity platforms and advanced collaboration tools to automate routine PMO tasks, optimize resource allocation, and foster scalable, transparent workflows.
• Influence and align diverse departmental teams-including Sales Channels, Product, Billing, and Customer Support-to drive consensus and maintain program momentum without direct authority.

Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring)

• Critical experience leading large-scale, cross-functional program portfolios with business and technical stakeholders in fast-paced operational environments.
• Exceptional ability to navigate highly ambiguous situations and bring a calm, structured, and analytical approach to resolving project blockers.
• Superior communication and relationship-building skills to persuade, align, and build trust across all organizational levels, including executive leadership.
• AI literacy and application skills, specifically the ability to integrate generative AI and modern productivity tools to enhance workflow efficiency and data-driven decision-making.
• Strong proficiency in modern collaboration and project management frameworks utilizing enterprise-grade tracking platforms.

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