Senior Manager, Technical Program Management – Commerce Engineering

Job Overview

We’re looking for an accomplished Senior Manager, Technical Program Management (TPM) to lead and grow a team of high-performing TPMs that leads programs within and with partners of the Commerce Engineering organization. In this pivotal role, you’ll be instrumental in driving the formation and execution of our development roadmap, ensuring seamless collaboration, and fostering a culture of excellence and innovation.

As a seasoned leader, you’ll leverage your deep expertise in technical program management to guide multiple senior and staff TPMs, empowering them to deliver complex, cross-functional initiatives. You’ll be a key strategic partner to various Product, Engineering, Data Science, Design, and other stakeholder teams, translating strategic vision into actionable plans and helping to ensure timely and high-quality delivery.

Responsibilities

• Lead and Mentor a High-Performing Team: Recruit, hire, develop, and retain a world-class team of Technical Program Managers. Provide coaching, mentorship, and career development opportunities, fostering a culture of continuous learning and growth.

• Strategic Program Leadership: Oversee Commerce Engineering OKR planning and reviews, technical planning and execution of multiple complex programs across various product domains. Ensure alignment with overall company objectives and product strategy.

• Cross-Functional Partnership: Act as a central point of contact and trusted partner for Product, Data Science, Design, partner Engineering orgs and other stakeholders. Facilitate effective communication, collaboration, and decision-making.

• Operational Excellence: Define, implement, and optimize scalable program management processes, program KPIs and best practices. Drive continuous improvement in program execution, risk management, and stakeholder communication.

• Risk Management and Mitigation: Proactively identify, assess, and mitigate technical, operational, and organizational risks across programs. Develop contingency plans and drive resolution of critical issues.

• Technical Acumen: Possess a strong understanding of software development lifecycles, architectural concepts, and technical dependencies to effectively guide and support our TPMs and engineering teams.

• Influence and Communication: Communicate complex technical information and program status clearly and concisely to diverse audiences, from individual contributors to executive leadership. Influence decision-making at all levels.

• Resource Planning: Collaborate with Engineering and Product leadership to forecast and allocate TPM resources effectively across various initiatives. Assist, during our biannual planning process, in identifying Engineering resource capacities and constraints, helping to ensure appropriate estimated funding for our planned initiatives, and communication of notable gaps.

Qualifications

• 10+ years of experience in technical program management, with at least 4 years in a leadership role managing and mentoring other TPMs.

• Proven track record of successfully leading and delivering large-scale, complex technical programs in a fast-paced product engineering environment.

• Demonstrated experience building, growing, and leading high-performing technical program management teams.

• Exceptional cross-functional collaboration and stakeholder management skills, with the ability to influence without direct authority.

• Deep understanding of software development methodologies and best practices.

• Strong technical background with the ability to understand complex architectural concepts and engineering challenges.

• Excellent communication, presentation, and interpersonal skills.

• Ability to thrive in a dynamic, ambiguous, and rapidly evolving environment.

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