As the Senior Manager of Customer Success on our Enterprise team, you will oversee a team of CSMs supporting  largest customers. Your strategic vision will guide the development of initiatives that enhance customer satisfaction, loyalty, and growth. You will work closely with the executive team to align customer success with broader company goals, championing innovation and excellence across all customer interactions.

Responsibilities

• Strategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction.
• Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement.
• High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning  offerings to their needs.
• Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements.
• Operational Excellence: Streamline processes and systems to improve efficiency and customer experience.

Qualifications

• 7+ years of experience in multi-country payroll working with Fortune 500 organizations
• 5+ years of experience in customer success leadership or a related field
• Demonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus.
• Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms.
• Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team.
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement – e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards

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