Senior Financial Partnerships Manager

Job Overview

As a Senior Partnerships Manager, you’ll manage our portfolio of strategic financial partners who enable us to provide products and services to our customers. Your main priority will be growing our current partnerships and ensuring all integrations and escalations are managed appropriately. You should be a creative problem solver that thinks of new ways to solve partner and product problems, and is able to drive progress and change with cross functional teams through communication and collaboration. On a daily basis you will manage both the tactical and operational needs of our largest partners, as well as the overarching strategy as we continue to scale.

You’ll also be responsible for building out our network of potential partners – this will include a mix of operations, product thinking, and relationship building. You should be an expert at networking, evaluating partners, and developing a partner strategy. You will work within a complex ecosystem of internal and external partners to quickly identify issues, define solutions, and communicate across teams. You will collaborate with product development with insights into the constraints and capabilities of our partners. You will build and foster excellent relationships with our partners as an account manager would do for their top clients. 

You will: 

• Manage a portfolio of strategic financial and payments partnerships

• Be the driving force behind building Mercury’s network of financial relationships

• Sell the impact and value of being a partner to Mercury, while negotiating the best returns/outcomes for Mercury

• Be the internal expert on the payments, card issuance, and B2B ecosystem and build our knowledge base on how this system works

• Work closely with Legal and Finance to negotiate new contracts with our card issuance partners and help manage revenue

• Manage new partner selection, ecosystem expansion, and product innovation

• Unblock internal teams wherever possible and advocate for Mercury’s roadmap to drive efficiency for internal teams

• Manage partnership strategy and executive engagement

• Clearly communicate the compliance, regulatory, and technical products of Mercury accurately in order to liaison between product teams and win over external partners

You should: 

• Have 6+ years of relevant banking/payment operations experience and 4+ years of card issuance experience, ideally as a strategic partnership manager

• Be a strong partnership leader who enjoys growing your partnerships and exploring new innovative ways of working together

• Be an excellent communicator both internally and externally and a highly organized project manager

• Ability to manage partnerships both tactically and strategically

• Consistently exercise empathy

• Have a strong product sense

• Be an excellent negotiator and expertise in navigating strategic deals

• Be technically inclined or comfortable enough with technical concepts to interface between technical teams inside and outside of Mercury.

• Stay calm and collected while working on ten things at once

• Exercise creativity while working within difficult constraints

• Think of our customers first, always approaching problems from our customer perspective  

• Be able to simplify complex systems and problems into manageable steps and document them accordingly

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