The Senior Data Analyst for Onboarding will play a foundational role in shaping and structuring our onboarding analytics from the ground up. You will bring clarity and structure to a complex, evolving area of the business. You’ll create the insights, tools, and metrics that help teams deliver faster, smoother onboarding experiences at scale—directly influencing both operational improvements and strategic direction.

Responsibilities

• Own the development of a robust reporting framework for Onboarding, bringing structure and scalability to a currently fragmented ecosystem
• Partner closely with onboarding, product, and data teams to define key onboarding metrics, build dashboards, and enable self-serve analytics
• Identify bottlenecks, inefficiencies, and opportunities across the onboarding journey using data
• Deliver insights to stakeholders across the company, from front-line teams to senior leadership, to inform strategic decisions and process improvements
• Develop, maintain, and optimize reporting tools in Looker (or other BI tools), ensuring data is both reliable and actionable
• Collaborate with data engineers and analytics engineers to model onboarding data and ensure pipelines are accurate and aligned with business logic

Desired skills and competencies

• Bachelor’s degree in a quantitative field (e.g. Math, Economics, Computer Science, Engineering, etc.)
• 5+ years of experience in an analytical role, with at least some exposure to operational or product-facing analytics
• Advanced SQL skills and experience working with large datasets
• Excellent communication skills and a proven ability to turn complex data into compelling narratives for a range of stakeholders
• Experience with BI tools (we use Looker) and dashboard development
• Familiarity with data modeling, metric design, and scalable reporting architectures
• Comfort operating in ambiguity and helping define success metrics where none yet exist
• Experience with dbt, LookML, and version control tools (Git, GitHub, etc.)
• Prior experience in high-growth B2B SaaS environments
• Familiarity with customer journey analytics and lifecycle tracking

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