Senior Customer Success Manager – eCommerce

Job Overview

As a senior CSM, you will:

• Drive end-user adoption and retention at the checkout of our largest enterprise merchants through best-in-class customer experience;
• Own and grow your portfolio of key merchants, meeting strategic and growth goals on share of checkout and revenue growth through cross-sell and upsell initiatives;
• Build and leverage relationships at all levels of our client organisation; from C-level executives (CFO, CIO, CTO, CMOs, and VPs) through to operational, to increase revenue and adoption of our product;
• Provide strategic and consultative thought leadership and data-driven insights to help influence the payments strategy of large enterprises working in iGaming, Financial Services and eCommerce industries;
• Collaborate with Sales, Product, and Marketing teams to channel the most important insights for revenue and end-user usage growth, impact product roadmaps, and ensure our solutions meet the needs of our Enterprise customers;
• Leverage operational and project management excellence in bringing large enterprise clients live and promote growth through client account planning, optimal rhythms and action-oriented KPIs

Who You Are

• Obsessed with delivering client and Truelayer growth through user adoption
• Enjoy engaging others and developing positive working relationships at all levels of an organisation
• Enthusiastic about leading strategic payments conversations, presenting business reviews, and improving share of wallet at the checkout
• Skilled in leveraging your business knowledge and analytical abilities to strategically assess and help reach Truelayer and client goals
• Excited to prioritise and coordinate multiple projects across different teams, while motivating and collaborating with others to achieve results
• Previous experience with driving growth and adoption at the checkout with large clients in the payments or fintech space.

We would be really excited if you have:

• Relevant vertical experience (particularly within eCommerce)
• Previous work in a technology company, ideally specialising in APIs

  Are you interested in this position?

  Apply by clicking on the “Apply Now” button below!

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