Senior Customer Success Manager

Job Overview

Our client currently looking for Senior Customer Success Manager 

You’ll thrive here if you:

• Love building long-term client relationships rooted in trust and results
• Are energised by working cross-functionally and influencing decision-makers
• Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected)

What You’ll Own:

• Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact.
• Lead onboarding, training, and implementation that drives adoption and long-term value.
• Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans.
• Partner with Sales to drive renewals and uncover smart expansion opportunities.
• Mentor team members, sharing best practices and fostering a culture of growth.
• Log key insights in HubSpot to keep the team aligned and data-driven.
• Build strong relationships with senior finance and credit stakeholders, influencing at the highest level.
• Champion client feedback to shape the roadmap and improve the product.

What You Bring:

• 6+ years in Customer Success within fast-paced SaaS or tech environments
• Proven experience managing enterprise B2B accounts, with strong retention and growth results
• Commercially minded, with a knack for spotting opportunities and driving revenue
• Confident communicator, able to influence senior stakeholders and articulate value clearly
• Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed
• Thrive in high-growth settings and bring a problem-solving, builder’s mindset

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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