Senior Application Support Specialist

Job Overview

The Application Support Specialist will be responsible for pproviding responsive application level and back-end support of components and services for critical trading applications used by the Commodities Sales and Trading business, with emphasis on the Metals business. This will include support around production and non-production application deployments, application support and end of day batches. 

You will be responsible for handling application-level issues on mission critical systems requiring same day resolution. Often, resolution determination requires interaction with other teams onsite and remotely. Considerable effort is placed into determining, developing and delivering procedures to protect production environments from unplanned outages.

You will also provide technical assistance to Front Office, Middle, and Back Office users, and implement automated procedures to solve complex problems. This can involve performing analysis on issues in support of solution development and facilitating dialogue with any other business and technical groups.

While your role will be with the Commodities technology group as a whole, a key component will be understanding and support of our metals business; your prior knowledge of the metals business will be heavily used.

We are looking for a results-oriented, creative, highly motivated individual with a curious mindset, strong business product and leadership skills, deliver excellence passionate for challenges and want to contribute to the success of the Bank.

What You’ll Do 

• Work closely with Sales, Traders in the commodities business, with your primary focus being the metals business.

• Collaborate with the cross functional teams including engineering & development, business lines and other technology and product teams to build the right products with high quality, on time and within budget.

• Perform analysis and understand business issues. Collaborate with technology teams to define meaningful solutions that simplify and improve business outcomes, and collaborate with business users to review and test new products for trading.

• Effectively communicate and continuously engage & cultivate relationships with key stakeholders in front to back office and in technology, and partner with them to help drive the strategy of the department.

What You’ll Bring 

• 10+ years of product and technology experience (preferably support), with strong business analysis, architecture/technical background.
• 5+ years experience in Commodities derivatives, preferably Metals.
• Strong knowledge of capital markets trading and commodities products with a focus on metals
• Experience with market risk as it relates to derivatives products in the commodities space. This includes understanding of higher order greeks for risk and pricing
• Good understanding of the end-to-end trade life cycle
• Experienced in understanding customer needs in your past roles and have successfully achieved it through a sound execution strategy.
• Translate business objectives/Requirements into technical requirements and collaborate with various Teams/Vendors.
• Strong problem solver with ability to influence and inspire a cross-functional team to reach ambitious goals.
• Desire to engage and own tasks, combined with a curious mindset to stretch ideas into novel solutions.
• Past work experience and good understanding of a trading floor
• Practical experience in supporting trading systems using latest technologies. 
• Previous experience in a business analysis role would be an asset.
• A solid technical background, with experience in Unix, shell scripting, Oracle and other tools. 5+ years of hands-on experience is required.
• Practical experience on database management systems (e.g. Oracle, MySQL, PostgreSQL databases).
• Experience in writing complex SQL queries to gather data from various sources and performing analysis on the data.
• Experience as a Support analyst or DevOps Engineer in a 24×7 uptime environment, including automation experience with configuration management tools.
• Proficient with source code versioning tools (Git, Bitbucket) and build tools (Jenkins).

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