Our Client is seeking a Salesforce Service Cloud Functional Consultant that has experience delivering Salesforce Discovery and Implementations. Summary: The candidate will facilitate workshops, stakeholder management, problem solving, document business process flows, and document user stories and solutions.
Requirements
- Service Cloud Certified
- 3+ years of Salesforce experience in a Business Analyst, Functional Consultant, Administrator, or similar role
- Hands-on experience configuring salesforce
- Hands-on experience with no-code automation
- Data and integration and familiarity with AI and modern tools
- Experience supporting Salesforce Service Cloud implementations
- Strong understanding of standard Salesforce functionality and configuration
- Experience gathering requirements and writing user stories in Agile environments
- Knowledge of Salesforce security concepts including profiles, permission sets, role hierarchy, and sharing rules
- Experience configuring queues, assignment rules, and Omni-Channel routing
- Strong documentation, communication, and stakeholder management skills
- Ability to work effectively across business and technical teams
- Experience supporting offshore and onshore project delivery teams
Preferred Qualifications:
- Salesforce Administrator Certification
- Salesforce Business Analyst Certification
- Salesforce Service Cloud Consultant Certification
- Experience supporting Salesforce migrations or org consolidation projects
- Experience with contact center or customer service operations
- Familiarity with AWS Connect, CTI, or customer support integrations
- Experience supporting UAT, training, and change management activities
-
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#AlbionarcJobs#FintechJobs
#AsiaJobs#MiddleEastCareers
#TechTalent#FintechRecruitment
#FinanceOpportunities#
