Our Client is seeking a Salesforce Platform Owner .
Responsibilities:
- Own the end-to-end Salesforce platform roadmap, delivery, and continuous improvement across Sales Cloud CRM, Revenue Cloud (ARM/RCA/CPQ), Service Cloud, and related capabilities
- Serve as the platform subject matter expert, providing hands on leadership for configuration, platform best practices, and practical solutioning in partnership with business stakeholders, delivery teams, and architects where needed
- Partner with business and IT teams to translate requirements into scalable platform capabilities that support global commercial and service processes across regions, business units, and operating models
- Drive platform adoption, business value realization, and operational performance through effective release execution, user enablement, data quality, and ongoing optimization
- Support mergers, acquisitions, divestitures, and organizational integrations by assessing impacts and enabling successful onboarding and standardization within the Salesforce platform
- Ensure platform capabilities align with enterprise standards for security, compliance, data governance, and integration, while meeting the needs of a complex global manufacturing environment
- Work closely with internal teams and external partners to deliver enhancements, resolve issues, and maintain a reliable, high performing platform
- Provide people leadership for assigned team members, including coaching, performance support, workload prioritization, and alignment of individual goals to platform and business priorities
- Act as a trusted advisor on Salesforce capabilities, limitations, roadmap options, and recommended approaches
- Assume responsibility for other projects and duties as assigned by the VP, Customer and Commercial Platforms or Company management
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
- 7+ years of progressive Salesforce platform experience with demonstrated hands-on expertise in Salesforce Sales Cloud CRM and Service Cloud
- Demonstrated experience with Salesforce Revenue Cloud, including ARM/RCA/CPQ, or closely related quote to cash capabilities in complex commercial environments
- Proven experience owning Salesforce platform capabilities end to end, from solution definition and business alignment through deployment, adoption, and ongoing optimization
- Experience supporting complex global organizational structures spanning multiple regions, business units, legal entities, brands, and operating models
- Demonstrated experience supporting mergers, acquisitions, business integrations, or organizational transitions impacting CRM, service, or commercial platforms
- Experience in manufacturing environments with complex commercial processes, product structures, quoting needs, and customer service requirements
- Experience working across geographically dispersed teams and coordinating with offshore or third-party delivery partners where applicable
- Strong platform subject matter expertise across Salesforce configuration, process enablement, reporting, automation, security, and core platform capabilities
- Strong stakeholder management and cross functional collaboration skills with the ability to influence both business and technical teams
- Strong analytical, troubleshooting, and problem-solving capabilities in enterprise platform environments
- Excellent written, verbal, and interpersonal communication skills
- Ability to translate business needs into scalable technical solutions and actionable platform requirements
- Travel Requirements: Approximately 25%
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