The Program Manager, Distribution Design acts as a strategic advisor to distribution customers, helping them solve complex operational and business problems and improve how they work with the company. The role leads strategic initiatives that improve outcomes for distribution customers, with a particular focus on optimizing current use cases, adding automation and AI, and partners closely with Sales, Customer Success, Implementation/Delivery, and Product Management to keep these initiatives aligned and moving.
This person combines strong problem-solving skills with program management discipline: diagnosing root causes, scoping solutions, and driving initiatives from idea to measurable impact.
Performance Objectives
Strategic Consulting with Distribution Customers

• Serve as a trusted strategic advisor to distribution customers, developing a deep understanding of their business models and operational challenges.
• Lead consulting engagements that diagnose problems and identify opportunities to improve customer performance and outcomes.
• Translate customer needs into clear, actionable recommendations and roadmaps.
• Build lasting relationships with customer stakeholders to support long-term partnership and growth.

Strategic Initiatives, Automation & AI

• Identify, scope, and lead cross-functional initiatives that improve outcomes for distribution customers, with an emphasis on automation and AI-driven solutions.
• Drive initiatives from problem definition through implementation and measurable results.
• Evaluate opportunities to apply automation and AI to streamline distribution workflows and improve decision-making.
• Partner with Product Management to shape priorities based on customer needs and emerging automation/AI capabilities.

Cross-Functional Program Management

• Partner with Sales on strategic distribution opportunities, providing consultative input during evaluation and planning.
• Work with Customer Success and Implementation/Delivery to ensure smooth onboarding, adoption, and ongoing success.
• Coordinate across Sales, Customer Success, Implementation/Delivery, and Product Management to remove obstacles and keep initiatives on track.
• Manage timelines, dependencies, risks, and stakeholder communication for cross-functional programs.

Problem Solving & Continuous Improvement

• Diagnose recurring operational and business problems affecting distribution customers and lead efforts to resolve root causes.
• Develop repeatable frameworks and best practices for distribution customer engagements.
• Gather and synthesize feedback from customers and internal teams to inform strategy and prioritization.
• Track initiative outcomes and use data to refine approach and demonstrate value.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

  #AlbionarcJobs#FintechJobs

  #AsiaJobs#MiddleEastCareers

  #TechTalent#FintechRecruitment

  #FinanceOpportunities#