Our client is seeking a Product Manager

Responsibilities:

Product Strategy & Market Analysis

– Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.

– Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)

– Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.

– Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.

– Develop ROI models and frameworks for realizing value of our AI offerings and solutions

Cross-functional Collaboration

– Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP

– Work closely with client-facing teams to identify POC s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.

– Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives

AI IP Development

– Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.

– Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).

– Oversee feature validation, testing, and iteration using agile methods and customer feedback.

Market Awareness & Launch

– Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.

– Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.

– Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc.

– Assist in developing product marketing collateral such as data sheets, product positioning, FAQ s, sales enablement, etc.

– Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives

Qualifications:

– Bachelor s or Master s degree in Computer Science, Business, Engineering, or a related field.

– 3+ years of experience in product management with a focus on AI, machine learning, or enterprise software.

– 7+ years of experience in a consulting or a product company.

– Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.

– Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.

– Experience with AI cloud services from AWS, Google GCP, Azure, etc.

– Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.

– Experience working in services or consulting environments preferred specifically with AI

Preferred Skills:

– Familiarity with ServiceNow s AI features (e.g., Virtual Agent, Predictive Intelligence).

– Data Science and Python experience

– Understanding of MLOps lifecycle and human-in-the-loop design.

– Strong storytelling, prioritization, and stakeholder communication skills.

– Industry knowledge in sectors such as BFSI and Telecom, is a plus.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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