Job Overview
The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Duties:
- Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty
- Provides direct post-sales systems onsite technical support for reactive and proactive customers
- Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met
Jobs are responsible for Company Total Customer Experience as well as the revenue growth, profitability, and account retention; Core:
- Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention
- Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment
- Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments
Requirements
- Minimum Vocational/diploma/Associate’s degree (technical field) equivalent with 2-4 years of working experience in related fields or degree holder with 1-2 years of relevant working experience
- Job requires 50% travel in supporting customers and training needs
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Anticipate Fintech (HK) Ltd
