We are looking for a talented and creative problem solver to be a Principal Product Manager for Communications as a part of the Lending Pillar. In this role, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions. If you thrive in a fast-paced environment and have a passion for building products that delight users, join Oportun and grow with one of the most innovative and progressive FinTech companies.
RESPONSIBILITIES
- Product Strategy : Work closely with leadership and cross-functional stakeholders to define product strategy and OKRs.
- Impact and Execution : Drive a cross functional team of Engineers, designers, ML scientists and business to deliver business impact
- Customer-Centric Approach : Maintain a deep understanding of customer needs and feedback through user research, surveys, and feedback loops, and incorporate this insight into product enhancements.
- Data-driven decision making : Leverage data and analytics to make informed decisions, monitor product performance and continuously improve product to improve KPIs
- Product Development : Scope and lead the development of new product features that will increase the financial health of our users
- Risk Management : Work closely with compliance and risk management teams to ensure products adhere to regulatory requirements and industry best practices.
- Financial Planning : Develop and manage product budgets, forecasts, and financial models to optimize resource allocation and track financial performance.
- Communication : Effectively communicate product updates, priorities, and progress to internal stakeholders, executive leadership, and external partners.
REQUIREMENTS
- Any graduate with 12+ years of overall experience
- Strong track record : 7-10+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred.
- Customer centric : You are passionate about improving the financial health of members.
- Analytical problem solver : You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
- Collaborative : You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
- Excellent communicator : You are a clear and concise communicator, and you have superb documentation skills.
- Execution : You are scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members.
- Domain knowledge : You ideally have prior experience with omni-channel customer communication (SMS, email, voice, push, letter) and communication platforms.
- Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.
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