Our Client is seeking a remote POS Analyst II to join their team.
Key Tasks:
- May occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for a couple of brands
- May occasionally collaborate/partner with non-traditional business partners on experimental revenue growth
- Work as a liaison between technical and non-technical teams
- Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed
- Partner with cross-functional teams
- Plans effectively yet can adapt to priority changes
- Collaborate with team and vendors to test, identify, and manage issues
- Ensure open and timely communication
- Communicate all issues, status updates, action items, and risks to the management team
- Support technical efforts with vendors and product teams to complete and enhance integrations
- Assist with technical team documentation
Requirements
- 3 years+ working experience supporting POS hardware/software
- 2 years+ working experience consulting with cross-functional teams
- Strong experience in Hospitality or Retail Point of Sale integrations
- Experience with large scale implementation of applications, infrastructure or databases related to operations and associated technologies
- Understanding and ability to read and follow various scripts and debug files, batch, Wireshark, complex log files
- Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams
- Must have great (technical) problem-solving skills, ability to quickly adapt
- Exceptional organization, communication skills, and attention to detail
- Ability to quickly acknowledge and take ownership of an issue
- Self-starter, ability to perceive and carry out next steps without direction
- Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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