Patient Accounts Representative

  • Remote
  • Specialism : Representative
  • Post Date: October 16, 2025
  • Expires In : 84 Days
  • Apply Before: January 14, 2026
  • Applications 0
  • Views 512
Job Overview

Our client is seeking a Patient Accounts Representative that handles all patient and insurance related billing inquiries. This person will interact with patients, patient family members, clinical office personnel, and insurance representatives. This interaction may be via phone, email, or in person. Responsibilities:

  • Receives, researches, and resolves all incoming inquiries and initiates accurate account adjustment when necessary
  • Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets
  • Answers incoming inquires within department standards and with appropriate customer service levels being met
  • Monitors assigned tasks to ensure they are completed/worked timely and accurately
  • Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations
  • Maintains complete knowledge of physicians, sites, and of insurance plans accepted
  • Prepares refund requests
  • Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries
  • Serves as a backup to the front-desk receptionist
  • Answers business office telephone calls in a professional manner; Transfers to appropriate personnel and/or takes accurate messages; Greets business office visitors in a friendly and professional manner

Requirements

  • Medical Billing and Collection certificate is preferred, or relative experience of 2-3+ years in the healthcare industry in a customer service role
  • Experience in electronic practice management system – NextGen experience is a plus
  • Working knowledge of Microsoft Excel
  • Excellent written and verbal skills
  • Ability to maintain composure in difficult situations
  • Customer orientation
  • Ability to work in a face paced environment
  • Ability to function in team environment

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