The Digital & Print Solutions (D&PS) Output Management Specialist supports enterprise print, graphic communications, and digital storefront environments by providing system, workflow, reporting, and customer service expertise. This role serves as a key liaison between internal production teams, customers, customer service representatives, and external vendors to ensure efficient, high-quality, and compliant delivery of print and digital output services. The position plays a critical role in training, reporting, customer consultation, transition support, and ongoing system optimization.
Key Responsibilities
Digital Storefront (DSF) & System Support

• Provide end-to-end DSF support (Graphic Communications/EPS), including:
  • Catalog creation and ongoing catalog maintenance (MDSF)
  • DSF enhancements and system improvements (MDSF)
  • Job closings and system accuracy validation (ePACE)
• Deliver DSF and D&PS system training, including ePace and DSF, to internal teams and customers
• Provide functional support to the entire D&PS team related to DSF and ePace workflows

Reporting & Analytics

• Produce and manage reporting from DSF and ePace systems, including:
  • Production and job status reporting
  • New customer and current user activity
  • Audit and compliance reporting
  • Ad-hoc and custom system reports as requested
• Support operational reviews, audits, and data validation through accurate and timely reporting

• Digital Storefront (DSF) & System Support.
• Customer Service & Support.
• Reporting & Analytics.
• Prepress & Production Support.

Required Qualifications

• Strong understanding of digital print workflows, output management, and production environments.
• Experience with Digital Storefront (DSF), ePace, or similar job submission and production systems.
• Excellent customer service, communication, and problem-resolution skills.
• Ability to analyze data, create reports, and support audits.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable working across technical, production, and customer-facing environments.

Preferred Qualifications

• Experience with prepress, digital storefront and fulfillment workflow.
• Customer Service support.
• Print knowledge.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

  #AlbionarcJobs#FintechJobs

  #AsiaJobs#MiddleEastCareers

  #TechTalent#FintechRecruitment

  #FinanceOpportunities#