Our Client is seeking an Operational Support.
Key Responsibilities:
- Operational Support will manage user account access, updates, and profile maintenance within career services platforms
- Review and process account requests while ensuring eligibility and data accuracy
- Respond to user inquiries and provide support for account, login, and access-related issues
- Troubleshoot routine system issues and escalate complex cases when needed
- Assist users with appointment access, service availability, and platform navigation
- Review employer and job posting requests, identifying items requiring additional review
- Perform data updates, quality checks, and administrative maintenance activities
- Maintain records, documentation, and tracking of requests and support cases
- As an Operational Support, you will prepare status updates and communicate recurring issues to internal teams
- Support platform administration, user onboarding, and access management activities
- Assist with process documentation, training materials, communications, and special projects
Requirements
- Bachelor’s degree or equivalent experience preferred
- Experience with career services, recruiting, CRM, student information, or similar platforms preferred
- Experience handling confidential or sensitive information
- Excellent attention to detail and data accuracy
- Strong customer service and communication skills
- Strong organizational and time management skills
- Proficiency with Microsoft Office and other business software applications
- Comfortable troubleshooting web-based applications and user access issues
- Ability to follow established procedures and recognize when issues should be escalated
- Ability to work independently while maintaining clear documentation
- Ability to manage multiple priorities in a fast-paced environment
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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