The IT Organizational Change Management (OCM) Expert/Program Manager leads the human side of large-scale technology transformations. They are responsible for driving employee adoption, minimizing resistance, and ensuring that new IT systems (such as ERPs, cloud migrations, or digital platforms) integrate smoothly into daily business operations.

Responsibilities:

• Drive the successful adoption of business and technology transformations by leading enterprise-level organizational change initiatives
• Develop and execute comprehensive organizational change management strategies and implementation plans that encompass stakeholder analysis, executive alignment, communication, organizational transition, change readiness, capability building, and end-user training
• Provide hands-on coaching and advisory support to front-line leaders to ensure consistent change leadership across the organization
• Collaborate with cross-functional teams and stakeholders to embed change practices into project delivery
• Leverage data and digital tools to track engagement, measure adoption, and optimize outcomes, ensuring long-term sustainability and business impact
• Oversee the governance and optimization of the IT Communications platforms to ensure they remain a vital, user-centric resource for both IT and business teams

Drive strategic IT engagement by managing high-impact programs such as:

• IT Townhalls
• TechTides
• Technical trainings
• CIO Roundtables