As part of the GTM Programs & Operations team within the client’s Global Partner Ecosystem (GPE), the Staff Non-Technical Product Manager will be a strategic driver in building and scaling the pricing, tiering, benefits, and incentives infrastructure for our unified Partner Program. This individual will design and operationalize the systems, policies, and cross-functional workflows that underpin our next-generation, points-based partner program and flexible commercial models. In this role, you will collaborate across GPE, Product, Engineering, Finance, Data Science, Legal, GTM Ops and other cross-functional teams to bring the Benefits Marketplace vision to life. You will lead initiatives that align business logic, partner experience, and operational scale to ensure every partner-regardless of type-can understand their status, earn points, and unlock benefits that drive joint success. This is a critical hire as the client shifts to a platform-first company. You will help redefine how we measure partner value and build the processes that make our ecosystem scalable, intelligent, and equitable.

Key Responsibilities:

Tiering System Ownership:

• Lead the operational design and evolution of points-based tiering framework
• Define tier progression criteria, attribution logic, and enforcement policies to ensure fairness, consistency, and auditability
• Partner with data science and analytics to ensure transparency in point accrual and tier scoring logic

Benefits & Incentives Strategic Execution:

• Co-lead the rollout of the Benefits Marketplace, including operational processes for points redemption, eligibility, and benefit delivery across tiers
• Define rules and automation requirements for pricing and incentives (e.g., rebates, revenue share bonuses, MDF eligibility, technical support access, enablement unlocks, etc.)