Network / Telephony Support Technician

Job Overview

Our client is seeking a Network/Telephony Support Technician to provide first level support to resolve problems with network/telephony products and applications, perform setup and maintenance of computer systems, and interact with third party hardware and/or software vendors under the guidance of senior team members. Job Responsibilities:

• Assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks
• Provide Level 1 support and troubleshooting to resolve Network and Telephony issues
• Support the day-to-day operation, reliability, and integrity of the enterprise voice communications network
• Assist with all issues including, but not limited to client hardware and software issues related to Network Telephony
• Execute all tasks related to installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision
• Assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
• Perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution
• Support tracking and documentation of details of problems, status of service requests, and resolutions
• Review information (e.g., procedures, installation, configuration) related to new technology
• Pursue self-development and effective relationships with others by sharing information with coworkers and customers
• Adapt to and learn from change, difficulties, and feedback
• Support troubleshooting efforts in conjunction with customer to identify routine problems and prioritize incoming requests and alerts
• Exceed customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)