This strategic leadership role drives organizational Agile transformation by leading a team of practitioners who teach, mentor, and advise stakeholders across the enterprise on Agile methodologies and practices. The position demands proven expertise in multiple Agile frameworks at both program and team levels, combined with demonstrated people management capabilities to foster operational excellence and continuous improvement. As a transformation catalyst, you will shape how delivery teams mature their Agile capabilities while influencing senior stakeholders to create an environment where Agile principles become embedded in the organization’s operational DNA. This role also serves as a Jira Product Manager, owning the configuration, governance, and optimization of Jira as the enterprise Agile delivery platform.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Team Leadership & Coaching

• Lead a high-performing team of Scrum Masters deployed across multiple product teams while managing relationships with managed service providers
• Foster a culture where delivery teams self-organize and achieve objectives through coaching rather than directive management
• Create a psychologically safe environment that encourages transparent problem-solving, constructive conflict resolution, and continuous improvement
• Implement robust accountability frameworks to ensure Scrum Masters fulfill their roles effectively while monitoring team performance metrics
• Serve as the Jira Product Manager, governing project configurations, workflows, permission schemes, and board setups to ensure consistency and alignment across product teams

Organizational Agile Transformation

• Partner directly with the group Director and cross-functional senior leaders to evolve enterprise Agile capabilities that align with changing business priorities
• Design and implement systematic approaches to mature Agile teams/squads from foundational to advanced practices
• Develop and socialize Agile best practices tailored to the organization’s unique context and challenges
• Conduct regular Agile maturity assessments, using insights to create targeted improvement roadmaps
• Own the implementation of the Jira instance strategy, including scheme standardization, custom field management, and automation rules that support Agile maturity progression
• Design and maintain Jira dashboards and Advanced Roadmaps (formerly Jira Portfolio) views that provide leadership with real-time delivery visibility

Stakeholder Engagement & Communication

• Serve as a strategic advisor to Product Owners and delivery teams, modeling servant leadership principles
• Facilitate critical discussions and decision-making forums that drive clarity and alignment
• Establish multi-directional communication frameworks that enhance transparency and information flow
• Proactively identify and mitigate project risks through structured governance approaches

Continuous Improvement

• Champion a data-driven approach to measuring and improving team performance
• Lead regular retrospectives at the program level to identify systemic improvement opportunities
• Create feedback mechanisms that promote ongoing learning and adaptation
• Continuously evaluate and optimize Jira configurations, automations, and integrations to reduce friction and improve team velocity tracking
• This role requires an exceptional leader who can balance tactical execution with strategic vision, adeptly navigate complex organizational dynamics, and drive measurable improvements in delivery capabilities while nurturing a collaborative Agile culture.

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