As an L2 Linux Administrator , you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure.

Job Responsibilities:

• Respond to and resolve technical issues escalated by L1 resources and internal and external teams.
• Manage production issues reported by banks, merchants, and partner entities.
• Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team.
• Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams.
• Analyze customer complaints and provide timely, effective resolutions.
• Offer merchant support through data analysis, query resolution, and reconciliation assistance.
• Coordinate and map system environments for integration across departments and vendors.
• Address development-related issues and apply quick fixes at property level when required.
• Provide post-UAT and go-live support for seamless project transitions.
• Ensure timely production issue resolution and consistent communication with stakeholders.
• Collaborate with internal teams for requirement gathering, development coordination, and project sign-offs.
• Support DCM team during deployments and technical rollouts.
• Roles may evolve based on business requirements but will primarily focus on system and project-related management.
• Identify system capacity and availability concerns, propose and support improvements.
• Apply patches or upgrades to OS/applications following necessary approvals.
• Maintain accurate documentation and follow ITIL-based process flows where applicable.

What are we looking for:

• Proven experience in technical application support, systems integration, and infrastructure management
• Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD).
• Exposure to vendor coordination and system customization in a banking/fintech context.
• Prior experience supporting at least one scheduled commercial bank in India is mandatory.
• Strong background in Linux system administration, shell scripting, and log analysis.
• Ability to coordinate with dependency groups and guide banks on incident resolution.
• Experience with customer and merchant support is a strong advantage.
• Comfortable working in 24×7 shift environments, including nights and weekends.
• Analytical thinking, strong judgment, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Entrepreneurial skills, ability to observe, innovate, and own your work.
• Detail-oriented and organized with strong time management skills.
• Influencing skills and the ability to create positive working relationships with team members at all levels.
• Collaborative approach and work with perfection as a group effort to achieve organizational goals.

• Are you interested in this position?

   

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