We are seeking a motivated and customer-focused Level I Technical Support Specialist to join our MSP team. This entry-level role is ideal for someone passionate about IT, eager to learn, and ready to provide hands-on support to a variety of clients. As an Engineer, you’ll be the first point of contact for technical issues, assisting with hardware/software troubleshooting, installations, and basic network support.

Key Responsibilities:

• Provide Tier 1 help desk support to clients via phone, email, and onsite visits
• Troubleshoot and resolve basic hardware, software, and network issues
• Assist with setup and configuration of desktops, laptops, printers, and mobile devices
• Perform software installations, updates, and virus/malware removal
• Support user account creation, password resets, and basic Active Directory tasks
• Document all work performed in ticketing systems (e.g., ConnectWise, IT Glue)
• Escalate complex issues to Level II/III technicians as needed
• Participate in workstation imaging and deployment projects
• Maintain a professional and friendly demeanor while working with clients