Learning and Development Advisor

Job Overview

As a Learning and Development Advisor you can look forward course development and facilitating many courses are several weeks long and can occur during day or evening shifts and/or on weekends. You will collaborate with peers in the Recruiting and Operations groups and help mold and prepare the success of new employees.

What You Will Do

• Conduct Training: Lead supervisory, management, or non-technical skills training for internal and external clients.
• Assess Needs: Utilize needs assessment tools to evaluate the effectiveness of proposed training programs.
• Oversee Program Development: Ensure the creation and successful management of high-quality, effective, and targeted learning interventions designed to address the root causes of performance gaps.
• Facilitate Communication: Collaborate with functional organizations to define communication specifications.
• Perform Program Impact Analysis and ROI Program Evaluation and Oversee program measures and may compile scorecards.
• Manage Program Rollout: Provide monthly program management support for program deployment.
• Manage Vendors: Oversee vendor relations.

What You Need To Have

• 7+ years of experience facilitating job related training programs that include products, systems and interaction skills in a service environment.
• 2+ years experience in Collection, Bank or Financial Institution
• Experience with adult learning principles and familiarity with instructional design concepts.
• Experience facilitating learning with varied methods and environments (OJT, virtual, classroom, etc.).
• Experience in dealing with participants, partners, internal customers and teammates in significant and positive ways.
• Proven proficiency in Microsoft Product suite, Articulate Story Line, and Microsoft Teams. Able to navigate SharePoint sites and content.

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