Lead Data Analyst – Operations

Job Overview

As an Lead Data Analyst, you’ll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here. About the Squad: The squad’s mission – To deliver a seamless experience that minimises effort and scales globally. We believe this will help Wise get to mission zero. Your mission: Maximise the impact of your team by helping them make the best decisions for our customers, using analytics. You’ll own the challenge of: Supporting the Operations leadership by providing critical information to assess the health of Operations Size, track performance and identify optimisation opportunities for key strategic initiatives. Lead on implementing Operations KPI tree and operation teams target setting framework in pipelines and reporting. Working on providing in-depth analysis on operation metrics while measuring the corresponding impact on our customers. This role will give you the opportunity to: Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data! Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.

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