Under the direction of the Manager, Data Center Engineering, this role will be responsible for the delivery and maintenance of high quality, reliable, and cost-effective services in order to support and operate  Data Centers and Network Infrastructure products and services. In addition, the role will provide support and maintenance of Data Center Infrastructure Management (DCIM) software such as Sunbird dcTrack, Nlyte, or Schneider Electric EcoStruxure IT, Video Management Systems (VMS), and other tools supporting   Data Centers and Network Infrastructure rooms.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Provide engineering services to meet business strategic needs based on holistic understanding of Data Center Operations (Facilities, Operations, IT systems, SAN, NAS, Network, Database, systems administration, incident, and DR practices).Install cable tray, ladder rack and grounding and bonding
• Provide Data Center capacity management, scalable architectures, automation, data center tools, physical security, monitoring, and trending.Decommission and removal of retired equipment
• Configure and maintain monitoring and alerting systems for data center infrastructure, responding to alerts and implementing proactive measures to prevent service disruptions.
• Administer and manage the video surveillance platform including Video Management System (VMS) such as exacqVision, Milestone XProtect, or Genetec Security Center and associated cameras, ensuring optimal performance, system availability, and integration with Data Center physical security infrastructure.
• Manage, operate, and continuously improve Systems, Database, and Tools Infrastructure that support Data Centers and Network Infrastructure rooms in a 24/7 environment.
• Develop and maintain engineering and operations processes, procedures, and documentation associated with DCIM (Sunbird dcTrack, Nlyte, Schneider Electric EcoStruxure IT), VMS, and other supporting tools.
• Participate in disaster recovery planning and testing, including developing and maintaining procedures for business continuity, conducting regular DR drills, and ensuring compliance with recovery time objectives (RTO) and recovery point objectives (RPO).
• Follow and support change management processes to ensure all modifications to data center infrastructure are properly documented, reviewed, approved, and implemented with minimal risk to operations.
• Maintain active and direct interaction with customers and stakeholders to gather and understand global, regional, divisional, and site business requirements and ensure our  Data Center strategic initiatives align with business strategies.
• Installation and validation of data center infrastructure including: servers, network infrastructure, and supporting hardware within a mission critical datacenter.
• Installation, testing, and labeling of cable (CAT5-CAT7) and fiber (SM and MM) in accordance with industry standard data center protocols (ANSI/TIA/BICSI).
• Decommission and removal of retired equipment
• Provide professional and prompt responses to customer requests, effectively resolving concerns and communicating project status with customers and the Data Center Engineering team.
• Create, review and interpret technical plans, specifications, and documentation for data center infrastructure projects.
• Conduct project kickoff meetings (Method of Procedure) with customers and team members.
• Collaborate effectively with all levels of internal staff, customers, and external vendors.
• Manage work priorities through the ticketing system in coordination with the Manager, Data Center Engineering and team members.
• Diagnose hardware issues and replace failed components to maintain system availability.
• Conduct root cause analysis for incidents and outages, documenting findings and implementing corrective actions to prevent recurrence.
• Coordinate with cross-functional teams and external partners to ensure accurate data entry and maintenance in DCIM (Sunbird dcTrack, Nlyte, Schneider Electric EcoStruxure IT), VMS, and other supporting tools.
• Ensure the Data Center and Network Infrastructure rooms are clean and well-organized.
• Manage Data Center shipping and receiving operations, coordinating with Shipping and Receiving personnel.
• Provide On-Call duties on assigned weeks, which may include response to customers’ needs during overnight or weekends.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Excellent technical written, diagramming, and verbal communication skills to effectively communicate with IT professionals and management.
• [Required] Demonstrate initiative and dependability with experience supporting Data Center and mission-critical services 24/7, including responding to service interruptions at any time.
• [Required] Strong experience with DCIM tools (Sunbird dcTrack, Nlyte, Schneider Electric EcoStruxure IT) and Video Management Systems (VMS) including development, management, operation, data quality assurance, training of operators, and administration of platforms such as exacqVision, Milestone XProtect, or Genetec Security Center. Knowledge of IP-based video surveillance systems, including camera configuration, network integration, and troubleshooting.
• [Required] Demonstrate accountability with strong focus on customer service and maintaining high system availability.
• [Required] Work independently with minimal supervision, proactively identifying and resolving issues before they impact service.
• [Required] Must be able to function well under pressure with multiple priorities.
• [Required] Experience conducting quality assurance procedures and validating final deliverables.
• [Required] Strong knowledge of high availability best practices and implementation.
• [Required] Experience designing, deploying, and integrating infrastructure solutions including servers, storage, virtualization technologies, and hardware components across multiple vendors in a heterogeneous environment. Skilled in data center plant installation processes.
• [Required] Able to lift hardware components (up to 50lbs).
• [Required] Strong organizational skills.
• [Required] Excellent attention to detail.
• [Required] Ability to adapt to changing environments and priorities
• [Required] Understanding of regulatory compliance standards and data center best practices such as SOC 2, ISO 27001, NIST frameworks, and financial industry regulations.
• [Required] Experience with data center capacity planning, resource allocation, and forecasting to support business growth and technology upgrades.
• [Required] Experience managing relationships with vendors, contractors, and service providers, including oversight of service level agreements (SLAs) and performance metrics.
• [Preferred] Experience with project management methodologies and coordinating infrastructure projects from planning through implementation.
• [Required] Must be able to work a variety of shifts.
• [Required] Strong team player.

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