L3 Support Analysis

Analyst

L3 Support Analysis

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  • Date posted
    September 30, 2026
  • Expiration date
    December 30, 2026
  • Application ends
    December 30, 2026

Our Client is seeking a L3 Support Analysis .

Essential Functions:

  • Using domain knowledge and relevant expertise to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix
  • Responsibility for delivering technical diagnosis and solution prescription within a specific technology expertise and assigned applications
  • Demonstrating technical understanding that spans multiple platforms and application-level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems
  • Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others
  • Managing multiple conflicting deadlines and competing priorities
  • Building and maintaining relationships within the team and throughout the firm
Requirements
  • Kubernetes experience or Azure Kubernetes Services is a must (CKA certification preferred)
  • Containerization (e.g. Docker) experience is a must
  • Microsoft Azure DevOps (CI/CD pipeline knowledge) is a must (AzDo certification preferred)
  • Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ; Work experience is a must
  • .NET framework code experience (operational understanding); Intermediate level
  • Microsoft SQL (write intermediate queries and understand complex joins); Intermediate level
  • Experience creating Linux shell scripting or PowerShell scripting; Experience with authoring new PowerShell scripts
  • Experience with kusto query language (KQL)
  • Splunk (write queries and understand the data returned)
  • Cyberark (manage servers via RDP session)
  • ITIL framework understanding (or comparable ITSM framework)
  • Possessing technical capabilities, analytical skills and application knowledge
  • Able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented
  • Terraform or ARM templates; Nice to have
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