The Application Support Engineer will be responsible for ensuring the stability, availability, and performance of production systems. The role involves production support, monitoring, incident management, and operational stability of portal- and API-based enterprise applications. The role requires strong hands-on technical expertise, coordination with cross-functional teams, and ownership of application availability, performance, and issue resolution in a high-availability environment.
Experience & Skills :
– 4 to 8 years of prior experience in application development, operations, or production support
– Experience in managing and mentoring application support teams
– Identify, analyze, and resolve production incidents within SLA timelines
– Proven experience in supporting high availability (HA) and mission-critical services
– Hands-on experience in setting up and managing application and infrastructure monitoring
– Strong understanding of application support lifecycle processes including incident, problem, and change management
– Practical experience with Nginx, JBoss, MySQL databases, SSL certificates, and related middleware components
– Good working knowledge of Linux/Unix operating systems
– Strong technical understanding of portal-based and API-driven services
– Ability to analyze complex issues, perform root cause analysis (RCA), and propose corrective and preventive actions
Key Responsibilities :
– Provide production support for applications ensuring high availability and performance
– Monitor application health, system logs, and alerts; take proactive actions to prevent incidents
– Manage incident, problem, and change requests in line with defined support processes and SLAs
– Perform root cause analysis for recurring and critical issues and drive permanent fixes in coordination with engineering teams
– Coordinate with internal teams and external stakeholders during major incidents and outages
– Ensure timely response and resolution of production issues within defined SLAs
– Identify recurring issues or functional gaps, gather customer feedback, and communicate insights to Product Management and Engineering teams
– Maintain operational documentation, runbooks, and support knowledge base
– Participate in shift-based support (167) and provide handover between shifts
Communication & Collaboration :
– Communicate professionally and effectively with internal teams, vendors, and customers at various organizational levels
– Work independently with minimal supervision while collaborating closely in a team-based environment
– Prepare and present incident reports, RCA documents, and operational metrics when required
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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