L2 Application Support Engineer

Job Overview

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Technical Skills:

• 3-5 years of experience in application support or technical support roles
• 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
• Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
• Basic knowledge of Linux/Unix systems and command line operations
• Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
• Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience:

• Proven experience troubleshooting e-commerce application issues including but not limited to:
  • Order processing and payment gateway failures
  • Shopping cart and session management problems
  • Product catalog and inventory synchronization issues
  • Cache invalidation and performance optimization
• Experience with scheduled job monitoring and batch process management
• Knowledge of feed file processing and data integration workflows
• Understanding of multi-tier application architectures and component interactions

Operational Skills:

• Experience with incident response and issue resolution
• Knowledge of ITIL processes including incident, problem, and change management
• Ability to work in 24×7 shift-based support environment
• Experience with escalation procedures and vendor support coordination

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