The Product Support Specialist provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company’s proprietary document management, composition, and/or print workflow systems.
Experience
Experience troubleshooting application-related issues. Required Experience:. 2+ years of hands-on experience in software/application support. Experience supporting SaaS applications preferred. Background in Financial Services is a plus (training provided for the right candidate).
Knowledge
Strong knowledge of macOS and Windows operating systems. Familiarity with Agile development practices. Foundational understanding of databases, internet technologies, XML, and related concepts. Basic knowledge of Quality Assurance (QA) processes, practices, and methodologies. Proficiency in Microsoft Office (Word, Excel, Access, Outlook) and SharePoint.
Skills
Strong prioritization and time-management skills. Excellent analytical, organizational, and multitasking abilities in fast-paced environments. Strong written, verbal, and interpersonal communication skills. Ability to present effectively to diverse audiences. High attention to detail. Ability to work independently with minimal supervision, as well as collaboratively in a team.
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