Our Client Currently looking for Jr Customer Success Manager

This role will give you the opportunity to:

• Own and Nurture Partner Relationships: Act as the first point of contact for a portfolio of mid-market partners, ensuring they receive maximum value from the  Platform solution.
• Drive Independent Operational Ownership: Manage the transition from implementation to an ongoing relationship management, helping ensure partners are utilizing  effectively.
• Be the First Line of Support: Manage problematic payments and triage cases to internal teams to ensure timely resolution.
• Leverage Data for Growth: Analyze data for your assigned portfolio to identify operational improvements and deliver clear presentations to external stakeholders.
• Support Strategic Initiatives: Deliver Quarterly Business Reviews (QBRs) and operational success plans, acting as the “voice of the customer” to provide feedback to  product teams.
• Manage Incidents: Analyze incidents, execute partner communications when needed, and follow through on postmortem actions.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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