Job Overview
We are seeking a motivated and service-oriented IT Support Technician to join our growing team. This role will provide frontline technical support to our employees, assist with onboarding and provisioning of devices, and ensure timely resolution of technical issues across the organization. This position is ideal for someone with hands-on experience in Tier 1/2 IT support who thrives in a fast-paced, people-driven environment. Responsibilities:
- IT Support Technician will provide Tier 1/2 support for end-users via in-person, phone, and ticket-based systems
- Set up, configure, and deploy laptops, iPads, iPhones, and related accessories
- Support onboarding processes, including account setup, hardware provisioning, and orientation walkthroughs
- Troubleshoot hardware, software, connectivity, and basic network issues
- Assist with maintaining inventory of IT assets and tracking assignments
- Manage user accounts in systems such as Microsoft 365, Teams, and other SaaS platforms
- As an IT Support Technician, you will document issues and resolutions in the ticketing system to support ongoing knowledge sharing
- Escalate complex issues to higher-tier support or external vendors as needed
- Provide basic training and guidance to users on IT tools and best practices
Requirements
- High School diploma/GED or equivalent required; Associate or Bachelor’s degree in IT or related field preferred
- Relevant certifications (CompTIA A+, ITIL, Microsoft, etc.) are a plus
- Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- 1-3 years of hands-on experience in an IT support role (Tier 1/2) required
- Familiarity with Windows, macOS, iOS, and Android operating systems
- Basic understanding of networking concepts and troubleshooting (Wi-Fi, VPN, DNS, etc.)
- Strong communication and customer service skills
- Ability to prioritize tasks and manage time effectively
Nice to have:
- Experience supporting field teams or mobile workers
- Familiarity with SaaS-based environments and remote support tools
- Knowledge of MDM tools
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Horse Fintech Jobs (CY) Ltd
