As an IT Support Specialist, you will be responsible for providing comprehensive technical support to all employees within the organization. This role includes configuring, maintaining, and troubleshooting a variety of devices and systems, ensuring seamless operations across our IT infrastructure. You will play a critical role in managing hardware and software, coordinating with vendors, and supporting end-users to resolve technical issues efficiently.

Key Responsibilities :

Laptop Configuration :

– Setup and configure laptops with both Windows and Mac operating systems according to company standards.

Laptop Reimaging :

– Reimage laptops for new users or to resolve issues, ensuring all necessary software and updates are correctly installed.

Hardware Troubleshooting and Repair :

– Diagnose and repair hardware issues related to laptops, desktops, and other peripherals, ensuring minimal downtime for users.

Software Installation :

– Install, configure, and update software applications required by employees to perform their job functions.

Wi-Fi Troubleshooting :

– Provide support for Wi-Fi connectivity issues, ensuring stable and secure network access for all users.

Printer Configuration :

– Configure and maintain printers, troubleshoot printing issues, and ensure all devices are properly connected to the network.

Asset Management :

– Track and manage IT assets, including hardware, software licenses, and other resources,

maintaining accurate inventory records.

Video Conferencing Support :

– Set up and support video conferencing systems, ensuring that meetings are conducted smoothly with minimal technical issues.

Outlook, Teams, and OneDrive Configuration :

– Configure and troubleshoot Microsoft Outlook, Teams, and OneDrive for end-users, ensuring proper integration and functionality.

Vendor Coordination :

– Coordinate with external vendors for the purchase, repair, and maintenance of IT equipment, ensuring timely delivery and service.

IT Asset Purchase :

– Assist in the procurement of IT assets, ensuring that all purchases meet company requirements and budget constraints.

License Management :

– Manage the purchasing, renewal, and tracking of software licenses, ensuring compliance with licensing agreements.

Basic Firewall Knowledge :

– Assist in managing firewall settings and configurations to maintain network security and integrity.

End-User Support :

– Provide day-to-day technical support to end-users, resolving IT-related issues efficiently and professionally.

Device Management :

– Handle and troubleshoot devices such as Wi-Fi routers, headsets, connectors, Jabra speakers,

and other peripherals.

Qualifications :

– Proven experience in IT support or a similar role.

– Strong knowledge of Windows and Mac OS.

– Experience with hardware troubleshooting and repair.

– Familiarity with network configurations and basic firewall management.

– Excellent problem-solving skills and the ability to work under pressure.

– Strong communicatibon skills and a customer-oriented approach.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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