We are seeking a skilled IT Support Engineer with 23 years of hands-on experience to provide technical assistance and support for software, and network-related issues. The ideal candidate should be customer-focused, proactive, and capable of troubleshooting and resolving IT problems efficiently.

Key Responsibilities :

– Provide technical support to end-users via phone, email, or in person.

– Installation of Software and OS configuration.

– Troubleshoot hardware, software, and network issues.

– Manage and resolve helpdesk tickets within defined SLAs.

– Support Windows/Linux operating systems and common business applications.

– Support on Dialer applications.

– Monitor system performance of Servers.

– Document issues, solutions, and IT procedures.

– Collaborate with internal teams and escalate complex issues when required.

Required Skills & Qualifications :

– Bachelors degree in Computer Science, IT, or related field.

– 23 years of experience in IT support or a similar role.

– Strong knowledge of Windows OS (Windows 10/11).

– Basic Linux administration.

– Networking fundamentals (TCP/IP, DNS, DHCP).

– Familiarity with tools like Remote desktop tools.

– Ticketing systems (e.g., ServiceNow, Jira, Zendesk).

– Good problem-solving and analytical skills.

– Excellent communication and interpersonal skills.

Preferred Qualifications (Optional) :

– Certifications such as CompTIA A+ / Network+, Microsoft/Linux Certified

– Experience with cloud platforms (AWS, Azure)

– Basic scripting knowledge (PowerShell, Bash)

– Customer-focused mindset

– Time management and multitasking

– Attention to detail

– Ability to work independently and in a team

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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