We are seeking a highly motivated, early-career IT professional with a strong Computer Science foundation to join our Desktop Support team. This role is designed for someone who sees technical support not just as troubleshooting, but as an opportunity to build, automate, and improve systems at scale.

What You’ll Do:

• Deliver high-quality deskside and remote support for hardware, software, and network issues.
• Provide white-glove support to executive users with professionalism and discretion.
• Own onboarding/offboarding, device provisioning, and SaaS account lifecycle management.
• Image, configure, and deploy macOS, Windows, and mobile devices (iOS).
• Identify repetitive manual processes and design lightweight automations to eliminate them.
• Write scripts (Python, Bash, PowerShell, etc.) to reduce ticket volume and improve operational efficiency.
• Partner with Security, Engineering, and Infrastructure to improve reliability and standardization.
• Help build internal documentation and scalable support processes.
• Participate in on-call rotation and assist with after-hours initiatives when needed.
• Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes.
• Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work.

What We’re Looking For:

• Bachelor’s degree in Computer Science, Engineering, or similar technical field.
• 0-3 years of experience (internships count).
• Strong scripting ability (Python, Bash, PowerShell, etc.).
• Solid understanding of operating systems (macOS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP).
• Comfort with APIs, automation concepts, or version control (Git).
• Experience or exposure to MDM tools (Jamf, Intune) and SaaS administration is a plus.
• Strong ownership mentality – you follow through and close loops.
• High standards for yourself and your work.
• Clear communicator who can support executives and technical users alike.
• Curiosity about systems architecture and how modern infrastructure works.

Nice to Have

• Experience building small tools, side projects, or automation scripts.
• Familiarity with REST APIs, infrastructure tooling, or cloud platforms.
• Exposure to SaaS platforms like Slack, Zoom, Atlassian, Box.
• Contributions to GitHub or personal technical projects.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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