Our Client is seeking an Information Technology Application Support Analyst to join their production support team. This position is ideal for someone who enjoys troubleshooting application issues, validating software releases, and supporting critical business systems in a fast-paced production environment.
Responsibilities:
- Monitor and support production applications during overnight operations
- Perform application and release validations following software deployments
- Troubleshoot production issues and resolve support tickets from the team’s queue
- Investigate incidents and escalate issues when appropriate
- Document findings, resolutions, and support activities
- Collaborate with application support teams, developers, and business partners to resolve issues efficiently
- Participate in an overnight support environment that ensures application stability and availability
- Participate in an on-call rotation approximately every eight weeks
Requirements
- Experience supporting applications in a production or IT support environment
- Strong troubleshooting and analytical skills
- Excellent communication and documentation abilities
- Ability to prioritize multiple support requests in a fast-paced environment
- Comfortable working a permanent overnight shift
- Ability to attend onsite training in Birmingham, Alabama for approximately one month
Preferred Qualifications:
- Basic SQL knowledge
- Experience using ServiceNow
- Experience working with ticket management systems
- Familiarity with release validation or post-deployment testing
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