We are seeking a highly skilled Human Centered Design (HCD) Experience Architect with finance domain experience to support digital initiatives. This role blends strategy and experience design to create intuitive, efficient, and insight driven solutions for users interacting with financial applications, workflows, and data. Summary: The ideal candidate will bring expertise in HCD methodologies and hands-on-experience supporting finance, accounting, treasury, or financial operations teams, ensuring applications align with business goals and regulatory requirements while keeping user needs at the center of every design decision. While primary research will be conducted by a dedicated researcher, this Experience Architect will work hand in hand with the researcher to interpret findings, translate insights into experience strategies, and ensure user needs are reflected throughout the end-to-end design process.

Responsibilities:

• Prepare and participate in experience benchmarking, usability testing, and validation specifically for financial applications and workflows
• Conduct user and channel behavior analysis to inform design decisions related to financial operations and data interactions
• Perform qualitative and quantitative research to gather actionable insights from finance stakeholders and end users
• Develop personas and journey maps that reflect how users engage with financial tasks, systems, and data
• Identify and address challenges through root cause analysis, especially those affecting data accuracy, compliance, or process efficiency
• Collaborate on experience blueprinting and value modeling to improve end-to-end financial user journeys
• Translate complex financial concepts and processes into intuitive digital experiences
• Contribute to experience architecture documentation that aligns business needs, financial requirements, and HCD best practices