Our Client is seeking a Human-Centered Design (HCD) Experience Architect .

Responsibilities: Strategy & Direction:

• Conduct ongoing user research to inform experience priorities and product direction
• Develop and evolve personas, journey maps, and experience frameworks that guide decision-making
• Support experience roadmaps by connecting user insight, business value, and delivery realities
• Partner with stakeholders to align on vision, goals, and what -good- looks like

Execution & Delivery:

• Plan and facilitate usability testing, design reviews, and feedback sessions
• Conduct qualitative and quantitative research and synthesize insights into clear recommendations
• Identify experience challenges, uncover root causes, and propose practical solutions
• Contribute to discovery and research activities that support both near-term delivery and longer-term planning
• Translate insights into artifacts and guidance that teams can actually use

Collaboration & Communication:

• Work closely with business partners to understand needs, constraints, and success measures
• Collaborate with software engineers to ensure experience intent is carried through implementation
• Act as a connector between business, design, and development – reducing friction and increasing clarity
• Present findings and recommendations in a way that’s grounded, honest, and actionable

Emerging Tools & Ways of Working:

• Explore and pilot new tools and workflows – including AI-enabled research or design support – to improve efficiency and quality
• Stay curious about how AI may shape future user experiences, while applying sound human judgment