The Head of IT Infrastructure & Networks owns the organizations end-to-end IT infrastructure, data center operations, enterprise networks, cloud platforms, and core IT operations. The role is typically accountable for designing, implementing, securing, and continuously improving infrastructure services so they remain reliable, scalable, cost-efficient, and aligned to business needs.
Role purpose :
To lead and manage the organization’s corporate IT infrastructure and network ecosystem, including on-premise, co-located, and cloud environments, ensuring secure, high-performing, highly available, and scalable technology operations that support business growth.
The role also ensures prioritization of Employee Experience, Effective IT governance, Vendor management, Service delivery, Compliance audit readiness, and continuous improvement across infrastructure and security operations.
Key responsibilities :
– Own the strategy, architecture, design, implementation, and lifecycle management of enterprise infrastructure covering servers, storage, backup, virtualization, compute, and network services.
– Manage and optimize data center and/or co-location operations, including availability, capacity, performance, resilience, recoverability, and technology refresh planning.
– Lead enterprise network operations across LAN, WAN, Wi-Fi, internet edge, remote connectivity, VPN, firewalls, and telecommunications services.-
– Ensure 24×7 stability of infrastructure services through monitoring, incident response, root cause analysis, automation, and continuous service improvement.
– Oversee cloud platforms and hybrid environments, including AWS, Azure, Microsoft 365, and virtualization stacks, to improve agility, scalability, and operational efficiency.-
– Drive cybersecurity controls across infrastructure environments, including firewall governance, IDS/IPS, endpoint protection, access controls, vulnerability management, secure remote access, and threat monitoring.
– Establish and maintain backup, disaster recovery, and business continuity capabilities to protect critical systems and data.
– Lead infrastructure-related projects such as ERP/SAP hosting readiness, data center migrations, cloud transformation, network upgrades, security rollouts, and platform modernization.
– Manage infrastructure vendors, managed service providers, OEMs, and telecom partners, including contract negotiation, SLA governance, performance reviews, and service escalation management.
– Build, lead, and develop infrastructure, network, and operations teams; allocate workloads; strengthen succession planning; and maintain high technical and service management standards.
– Define and enforce infrastructure standards, operating procedures, architectural guardrails, and service management practices aligned with ITIL and enterprise governance needs.
– Partner with business, applications, cybersecurity, audit, procurement, and leadership teams to translate user requirements into robust technical solutions and measurable business outcomes.
– Plan and manage Capex/Opex budgets for infrastructure, renewals, licenses, support contracts, and strategic technology investments, with clear ROI and risk visibility.
– Support compliance, internal audits, and certification programs related to ISO 27001, ISO 9001, SOC 2, HIPAA, and other applicable standards or regulatory frameworks where relevant.-
– Champion automation, AI-enabled monitoring, predictive analytics, and process-driven improvements to improve visibility, reduce operational noise, and accelerate response times.
Core scope :
– Data center infrastructure and operations
– Enterprise networks, telecom, and connectivity
– Server, storage, backup, and disaster recovery
– Cloud and hybrid infrastructure
– Virtualization and platform engineering
– IT operations and service delivery
– Infrastructure security controls
– Vendor and SLA management
– IT governance, compliance, and audits
– Infrastructure transformation projects
– End-user computing support governance
– Asset management and software compliance
Are you interested in this position?
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