Job Overview
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. The candidate is also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. They may apply intermediate mathematical skills. Key Tasks:
- The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Responds to escalated telephone, email and online requests for technical support
- Documents, tracks, and monitors the problem using applicable systems and tools
- Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
- Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
Requirements
- High School diploma/GED or more years of experience as a Desktop/End User Support Engineer
- Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Experienced responding to escalated telephone, email and online requests for technical support
- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools; Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications:
- Bachelor’s degree in Computer Science
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Employer : Anticipate Fintech (HK) Ltd
