Job Overview
This entry-level role is ideal for someone passionate about IT, eager to learn, and ready to provide hands-on support to a variety of clients. You’ll be the first point of contact for technical issues, assisting with hardware/software troubleshooting, installations, and basic network support. Key Responsibilities:
- Provide Tier 1 help desk support to clients via phone, email, and onsite visits
- Tech Support Level I will troubleshoot and resolve basic hardware, software, and network issues
- Assist with setup and configuration of desktops, laptops, printers, and mobile devices
- Perform software installations, updates, and virus/malware removal
- Support user account creation, password resets, and basic Active Directory tasks
- Document all work performed in ticketing systems (e.g., ConnectWise, IT Glue)
- Escalate complex issues to Level II/III technicians as needed
- As a Tech Support Level I, you will participate in workstation imaging and deployment projects
- Maintain a professional and friendly demeanor while working with clients
Requirements
- CompTIA A+ or similar certification preferred (or currently pursuing)
- 0-2 years of experience in IT support or help desk roles
- Familiarity with Windows OS (10/11), Microsoft Office, and basic networking concepts
- Understanding of DNS, DHCP, and endpoint protection tools is a plus
- Strong communication skills and ability to explain technical issues to non-technical users
- Eager to learn and grow in a fast-paced MSP environment
- Strong problem-solving and multitasking abilities
- Team-oriented with a customer-first mindset
- Detail-oriented with good documentation habits
- Valid driver’s license and reliable transportation for local client visits
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Armendes Ltd
