The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact.

As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture.

Key Responsibilities:

• Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launches
• Provide strategic counsel and hands-on support for critical initiatives:  Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and more
• Identify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employees
• Champion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionable
• Refine measurement and optimization capabilities:  Track engagement metrics and gather feedback to continuously improve our team’s impact
• Harness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed

Qualifications:

• 10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies
• Strong portfolio of creative, visually engaging internal communications content
• Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations
• Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees
• Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives
• Skilled at navigating complex, matrixed organizations
• Direct people management experience
• Bachelor’s degree

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