The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental strategy. This leader will provide thought leadership to develop best-in-class policies across card declines, verification strategies, dispute intake, and dispute resolution—while ensuring compliance with applicable regulations.
What You’ll Do
- Develop and implement fraud strategies to mitigate card fraud, including unauthorized transactions, merchant disputes, provisional credit policies, and dispute resolution
- Lead and develop a team of individual contributors and managers, including hiring, performance management, and career development
- Partner cross-functionally with Fraud Analytics, Operations, Product, Engineering, and business leaders to implement fraud prevention strategies
- Build and enhance analytical frameworks and metrics to proactively identify, quantify, and assess fraud risk
- Lead investigations into suspected fraudulent activity, coordinating with internal and external stakeholders
- Make final decisions on strategy implementation and ensure operational effectiveness for the Card Fraud function
- Establish and maintain a fraud risk management framework, including policies, procedures, and controls
- Ensure compliance with applicable regulations and industry standards, including Regulation E and Regulation Z
- Analyze fraud trends and emerging patterns to inform proactive mitigation strategies
What You’ll Need
- 10+ years of experience in fraud risk management, financial crime investigations, or a related field
- Strong subject matter expertise in debit and credit card fraud and disputes
- 5+ years of people management experience
- Strong analytical and problem-solving skills, with the ability to analyze complex data and identify patterns
- Proficiency in data analysis tools and languages such as SQL, Python, or R
- Excellent written and verbal communication skills, with the ability to clearly articulate findings and recommendations
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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